What To Know
- If your Brother printer is showing as offline even though you can ping it, there are a few troubleshooting steps you can take to try and fix the problem.
- A Brother printer may display “offline” status on its screen even when it is properly connected to your computer and in working condition.
- If the printer driver is outdated or corrupted, it can cause the printer to go offline.
Brother printers are known for their reliability and ease of use, but sometimes even the best printers can run into problems. If your Brother printer is showing as offline even though you can ping it, there are a few troubleshooting steps you can take to try and fix the problem. In this article, we’ll walk you through some common solutions to this issue, so you can get your printer back up and running in no time.
Can Ping Brother Printer But Offline?
A Brother printer may display “offline” status on its screen even when it is properly connected to your computer and in working condition. The printer’s offline status means the computer and printer are not communicating properly.
Steps To Fix A Brother Printer Offline
Reconfigure The Printer
Power off the printer and the computer. Unplug the printer and the computer. Wait for 30 seconds. Plug in the printer. Plug in the computer. Power on the printer. Power on the computer.
Restart The Printer
Press the “Power” button to turn off the printer. Press the “Power” button again to turn the printer back on.
Check The Printer Connection
Confirm the printer is securely connected to the computer. Verify the printer cable is connected firmly on both ends. Confirm the printer cable is free from damage.
Update The Printer Driver
Update the printer’s driver to ensure the printer is communicating properly with the computer. Go to the Brother support website to download the latest printer driver for your printer model.
Change The Printer Status
Right-click on the printer icon in the system tray. Click “See what’s printing.” Select “Printer” from the menu. Change the printer status from “Offline” to “Ready.”
Use Printer Offline
Go to the “Printer” option in the system tray. Right-click on the printer icon. Select “Open as Administrator.” Open “Printer Properties.” Select “Ports” or “Printer” tab. Select “Use Printer Offline” to uncheck the box. Click “Apply” and “OK.”
Add The Printer Again
Open the “Devices and Printers” window. Right-click on “Brother Printer.” Select “Remove Device.” Click “Yes” to confirm. Right-click on “Brother Printer” again. Select “Add Printer.” Choose “Brother Printer” from the list. Click “Next.” Follow prompts to complete printer setup.
Check The Firewall
Check the firewall settings to ensure the printer is allowed to communicate.
Why Is My Brother Printer Showing Offline?
- 1. Check the connection between your printer and your computer. Make sure the cables are securely connected and the printer is turned on.
- 2. Verify that your computer is properly recognizing your printer. In your device manager, check to see if your printer is listed as “offline.” If it is, right-click on the device and select “enable.”
- 3. Update your printer’s firmware. This can help fix any compatibility issues that may be causing your printer to appear offline.
- 4. Try restarting both your printer and your computer. Sometimes, a simple restart can clear up any temporary glitches that may be causing your printer to appear offline.
- 5. If none of the above solutions work, you may need to contact Brother support for further assistance. They can help you troubleshoot the issue and find a solution.
How Do I Fix An Offline Brother Printer?
A Brother printer is a reliable device that offers high-quality printing. However, there are times when you may encounter issues, such as the printer going offline. This can be frustrating, especially if you are in the middle of an important print job.
Fortunately, there are several steps you can take to fix an offline Brother printer. Here are a few tips:
1. Check the printer’s connection: Make sure that your printer is properly connected to your computer or network. Verify that the cables are securely plugged in and that there are no loose connections.
2. Restart the printer: Sometimes, a simple restart can resolve the issue. To do this, simply power off your printer and then power it back on.
3. Check the printer driver: The driver is the software that allows your computer to communicate with your printer. If the printer driver is outdated or corrupted, it can cause the printer to go offline. To update the printer driver, go to the Brother website and download and install the latest driver for your printer model.
4. Check the print queue: Sometimes, a print job can become stuck in the print queue, causing the printer to go offline. To clear the print queue, go to the printer’s control panel and select “Cancel All Documents.”
5. Contact Brother support: If none of the above steps work, you may need to contact Brother support for further assistance. They can provide you with specific troubleshooting steps or help you identify the cause of the issue.
By following these tips, you should be able to fix an offline Brother printer and get your printer back up and running in no time.
What Are The Possible Causes Of An Offline Brother Printer?
An offline Brother printer is a common issue that can occur due to various reasons. Here are some possible causes and solutions:
1. Printer Hardware Issues: Check for any physical obstruction in the printer, such as a paper jam or a full paper tray. Clear any obstructions and refill the paper tray if needed.
2. Network Connectivity Issues: If the printer is offline due to a network issue, check if the printer is correctly connected to the network. Verify that the printer and computer are on the same network and that the network is functioning properly.
3. Print Spooler Service: The print spooler service is responsible for managing the printing tasks. If the service is not running, the printer may go offline. Restart the print spooler service to resolve the issue.
4. Driver Issues: Outdated or incorrect printer drivers can cause the printer to go offline. Update the printer driver to the latest version from the manufacturer’s website.
5. Power Issues: A power surge or outage can cause the printer to go offline. Restart the printer and the computer to reconnect them.
6. Firewall or Security Software: Some security software or firewalls can interfere with the printer’s communication.
How Do I Reconnect My Brother Printer?
Reconnecting your brother printer is a simple process. Here are the steps:
1. Turn off your brother printer and unplug the power cord.
2. Wait for 10-15 seconds and plug the power cord back into the printer.
3. Turn the printer back on.
4. On your computer, go to the printer’s control panel and select “Printer Setup.”
5. Select “Printer Settings.”
6. Select “Connect a Printer.”
7. Select “Brother” from the printer list.
8. Select “Brother Printer” from the printer list.
9. Select “Next.”
10. Follow the on-screen instructions to connect your brother printer to your computer.
Once your brother printer is connected, you can print documents from your computer.
How Do I Troubleshoot An Offline Brother Printer?
Troubleshooting an offline Brother printer can be a straightforward process. Here are the steps you can take:
1. Check the printer’s connection: Ensure that the printer is properly connected to your computer and that both devices have power and are turned on.
2. Restart the printer: Sometimes, simply restarting the printer can bring it back online. To do this, simply unplug the printer’s power cord from the wall outlet, wait a few seconds, and then plug it back in.
3. Check the printer’s status: Open the Brother printer’s status monitor on your computer. To do this, click on the Start menu, select “All Programs,” and then select “Brother” from the list of programs.
4. Restart the print spooler: If the printer’s status shows as “offline,” you can try restarting the print spooler. To do this, open the Run dialog box by pressing Windows key + R, type “services.msc” into the box, and then click “OK.”
5. Check the print queue: Open the print queue on your computer and clear any pending print jobs. To do this, open the Start menu, select “Printers and Faxes,” right-click on the Brother printer icon, and then select “See what’s printing.
Final Thoughts
In conclusion, while it may seem like your Brother printer is offline, the issue could be as simple as a network connectivity problem. Try restarting your printer and router, and if the issue persists, contact Brother support for further assistance. Remember, a blinking power light doesn’t necessarily mean your printer is offline, so always check your Brother printer’s status in the control panel or the printer settings menu before assuming the worst.
