What To Know
- The label will display the model number, which will usually start with “Surface Go” followed by a specific designation, such as “Surface Go 2” or “Surface Go 3.
- The Settings app on your Surface Go provides a convenient way to access device information, including the model number.
- Compare the model number on the packaging with the official Microsoft Surface website or product documentation.
The Surface Go series has become a popular choice for users seeking a portable and versatile device. But with multiple models released over the years, knowing exactly which Surface Go you own can be a challenge. Whether you’re looking to upgrade your device, troubleshoot issues, or simply satisfy your curiosity, knowing how to check your Surface Go model is essential. This comprehensive guide will walk you through various methods to identify your Surface Go model, ensuring you have the right information at your fingertips.
Method 1: Checking the Device Label
The most straightforward way to determine your Surface Go model is by examining the device label. This label typically contains crucial information, including the model number and serial number.
1. Locate the Label: The label is usually found on the bottom of your Surface Go, near the kickstand. It might be concealed by a sticker.
2. Identify the Model Number: The label will display the model number, which will usually start with “Surface Go” followed by a specific designation, such as “Surface Go 2” or “Surface Go 3.”
3. Verify the Information: Double-check the model number against the official Microsoft Surface website or product documentation to ensure accuracy.
Method 2: Utilizing the Settings App
The Settings app on your Surface Go provides a convenient way to access device information, including the model number.
1. Access Settings: Open the Settings app by clicking the Start button and selecting “Settings.”
2. Navigate to System: In the Settings app, click on “System.”
3. View About: Scroll down to the “About” section and click on it.
4. Identify the Model: The “About” page will display various details about your Surface Go, including the model number.
Method 3: Checking the Device Manager
The Device Manager provides a detailed overview of the hardware components connected to your Surface Go. This information can be useful for identifying the model.
1. Open Device Manager: Press the Windows key + R to open the Run dialog box. Type “devmgmt.msc” and click “OK.”
2. Expand System Devices: In the Device Manager window, expand the “System devices” category.
3. Locate the Surface Go Model: Look for a device named “Microsoft Surface Go” or similar. The name might include the model number.
Method 4: Using the Command Prompt
The Command Prompt offers a powerful way to access system information, including the Surface Go model.
1. Open Command Prompt: Press the Windows key ++ R to open the Run dialog box. Type “cmd” and click “OK.”
2. Execute the Command: In the Command Prompt window, type “systeminfo” and press Enter.
3. Identify the Model: Scroll through the output displayed in the Command Prompt. The model number might be listed under “System Model.”
Method 5: Checking the Packaging
If you still have the original packaging for your Surface Go, it can provide valuable information about the model.
1. Locate the Packaging: Find the box or packaging your Surface Go came in.
2. Examine the Label: The packaging will typically have a label displaying the model number and other relevant details.
3. Verify the Information: Compare the model number on the packaging with the official Microsoft Surface website or product documentation.
Method 6: Consulting the Microsoft Website
The official Microsoft Surface website is a reliable source for information about Surface Go models.
1. Visit the Microsoft Surface Website: Open a web browser and navigate to the Microsoft Surface website.
2. Search for Surface Go: Use the search bar to find “Surface Go” or the specific model you believe you have.
3. Compare Features and Specifications: Compare the features and specifications listed on the website with your Surface Go device. This will help you confirm the model.
Method 7: Reaching Out to Microsoft Support
If you’re still unsure about your Surface Go model, contacting Microsoft Support is the best course of action.
1. Visit the Microsoft Support Website: Open a web browser and navigate to the Microsoft Support website.
2. Select “Contact Us”: Choose the “Contact Us” option to reach out to a Microsoft Support representative.
3. Provide Device Information: When providing information about your Surface Go, mention the model number if you know it. The support representative can help you identify your model and answer any further questions.
Finding the Right Fit: Understanding Surface Go Models
Knowing your Surface Go model is crucial for various reasons. It helps you access relevant resources, troubleshoot issues effectively, and make informed decisions about upgrades or accessories.
Here’s a brief overview of some popular Surface Go models:
- Surface Go (Original): Released in 2018, the original Surface Go featured a 10-inch display, Intel Pentium Gold processor, and a starting price of $399.
- Surface Go 2: Launched in 2020, the Surface Go 2 offered improved performance with Intel Core processors, a larger 10.5-inch display, and a starting price of $399.
- Surface Go 3: Released in 2021, the Surface Go 3 continued to enhance performance with Intel Pentium Gold and Core i3 processors, a 10.5-inch display, and a starting price of $399.
Navigating the World of Surface Go: A Final Thought
Identifying your Surface Go model is a simple process that can save you time and frustration. Whether you prefer to check the device label, utilize the Settings app, or consult the Microsoft website, the methods outlined in this guide will equip you with the necessary knowledge. By understanding your model, you can unlock the full potential of your Surface Go and navigate the world of Surface Go with confidence.
Quick Answers to Your FAQs
Q1: What is the difference between the Surface Go and the Surface Go 2?
A1: The Surface Go 2 boasts a larger 10.5-inch display compared to the original Surface Go’s 10-inch display. Additionally, the Surface Go 2 offers improved performance with Intel Core processors, while the original Surface Go featured Intel Pentium Gold processors.
Q2: How can I check my Surface Go’s warranty status?
A2: You can check your Surface Go’s warranty status by visiting the Microsoft Surface website and entering your product key or serial number.
Q3: Is it possible to upgrade my Surface Go to a newer model?
A3: While you can’t directly upgrade your Surface Go to a newer model, you can purchase a newer Surface Go device and transfer your data and files to the new device.
Q4: Where can I find drivers for my Surface Go?
A4: You can find drivers for your Surface Go on the official Microsoft Surface website. Simply search for your Surface Go model and download the latest drivers.
Q5: What are the common troubleshooting steps for Surface Go issues?
A5: Common troubleshooting steps for Surface Go issues include restarting your device, updating drivers, checking for software updates, and performing a factory reset. If you’re experiencing persistent issues, contacting Microsoft Support is recommended.
