How to Reset Bixolon Thermal Printer: The Ultimate Guide

Are you facing issues with your Bixolon thermal printer? From paper jams to connectivity problems, various factors can disrupt its smooth operation. But before you call for technical support, explore the simple yet powerful solution of resetting your printer. This guide will walk you through the different methods of how to reset Bixolon thermal printer, covering various scenarios and providing step-by-step instructions.

Understanding the Need for a Reset

A reset is essentially a way to refresh your Bixolon thermal printer’s internal settings and clear any temporary errors. It’s often the first troubleshooting step for addressing issues like:

• Paper Jam: A reset can help dislodge a stubborn paper jam.
• Connectivity Problems: Resetting can re-establish a stable connection between your printer and device.
• Printing Errors: Resetting can resolve printing errors caused by temporary glitches.
• Incorrect Settings: A reset can restore default settings if you’ve accidentally changed them.

Method 1: The Power Cycle Reset

This is the most basic and effective way to reset your Bixolon thermal printer. It involves simply turning the printer off and back on again, giving it a fresh start.
Steps:
1. Turn off the printer: Locate the power button on the printer and press it to turn it off.
2. Unplug the printer: Disconnect the power cord from the electrical outlet.
3. Wait for a few minutes: Let the printer remain unplugged for at least 30 seconds to allow any residual power to dissipate.
4. Plug the printer back in: Reconnect the power cord to the electrical outlet.
5. Turn the printer on: Press the power button to turn the printer back on.

Method 2: Using the Reset Button (If Available)

Some Bixolon thermal printer models have a dedicated reset button. If your printer has one, follow these steps:
1. Locate the reset button: It’s typically located on the back or side of the printer.
2. Press and hold the reset button: Press and hold the button for a few seconds (usually 5-10 seconds).
3. Release the button: The printer will reset and may power cycle automatically.

Method 3: Resetting Through the Printer Menu

Certain Bixolon thermal printer models offer a reset option within their internal menu. Follow these steps:
1. Access the printer menu: Refer to your printer’s user manual for instructions on how to access the menu. It might involve pressing specific button combinations or using the printer’s display screen.
2. Navigate to the reset option: Use the navigation buttons to locate the “Reset” or “Factory Reset” option within the menu.
3. Confirm the reset: The printer may prompt you to confirm the reset action. Follow the on-screen instructions to proceed.

Method 4: Resetting Through the Driver Software

If your Bixolon thermal printer is connected to a computer, you can often reset it through the printer driver software.
1. Open the printer driver: Go to your computer’s “Devices and Printers” or “Printers & Scanners” settings and locate your Bixolon thermal printer. Right-click on the printer icon and select “Properties” or “Printer Properties“.
2. Access the maintenance tab: Look for a “Maintenance” or “Troubleshooting” tab within the driver settings.
3. Find the reset option: Within the maintenance tab, you’ll likely find a “Reset” or “Factory Reset” option.
4. Follow the instructions: The driver software will guide you through the reset process, which may involve confirming the reset or restarting the printer.

Method 5: Contacting Bixolon Support

If all else fails, don’t hesitate to reach out to Bixolon’s customer support for assistance. They have dedicated technicians who can provide tailored solutions for your specific printer model and issue.

Beyond Resetting: Common Bixolon Thermal Printer Issues and Solutions

While resetting is a powerful tool, it’s not a magic bullet. Understanding the common issues that Bixolon thermal printers face can help you address them effectively.
1. Paper Jams:

• Solution: Carefully remove the jammed paper by following the instructions in your printer’s manual. Avoid pulling forcefully, as this can damage the printer.

2. Connectivity Problems:

• Solution: Ensure your printer is connected to the correct network and that the network connection is stable. Check the printer’s IP address and make sure it’s reachable by your device.

3. Printing Errors:

• Solution: Review the error messages displayed on the printer or in your computer’s print queue. These messages often provide clues to the cause of the problem.

4. Print Quality Issues:

• Solution: Check the print head for dirt or debris. Clean it using a soft cloth and isopropyl alcohol. Make sure you are using the correct type of thermal paper for your printer.

Final Thoughts: Keeping Your Bixolon Thermal Printer Running Smoothly

Resetting your Bixolon thermal printer is a valuable troubleshooting tool that can often resolve minor issues and restore its functionality. Remember that each printer model may have its unique reset methods, so always consult your user manual for specific instructions.
By understanding the various reset methods and common printer issues, you can keep your Bixolon thermal printer running smoothly and efficiently.

Basics You Wanted To Know

Q1: Will resetting my Bixolon thermal printer delete my printer settings?
A: Yes, a factory reset will restore your Bixolon thermal printer to its default settings. This means any custom settings you’ve made, such as paper size or print quality, will be erased.
Q2: What if resetting my printer doesn‘t solve the problem?
A: If resetting doesn‘t resolve the issue, it’s likely a more complex problem. You may need to consult your printer’s user manual for further troubleshooting steps or contact Bixolon support for assistance.
Q3: Can I reset my Bixolon thermal printer without connecting it to a computer?
A: Yes, you can reset most Bixolon thermal printers directly using the power cycle method or the reset button (if available).
Q4: How often should I reset my Bixolon thermal printer?
A: You don’t need to reset your Bixolon thermal printer regularly. Only reset it if you’re experiencing problems or if you need to restore the default settings.
Q5: What are some common reasons for my Bixolon thermal printer to stop working?
A: Common reasons include paper jams, network connectivity issues, incorrect settings, driver problems, and even physical damage to the printer.