What To Know
- The first step in any paper jam situation is to power off your Brother printer and unplug it from the power source.
- Depending on the Brother printer model, you’ll need to open the appropriate cover to access the jammed paper.
- After removing the jammed paper, inspect the paper path for any foreign objects or debris that could be causing the jam.
Paper jams are a common annoyance for anyone who owns a printer, especially Brother printer users. They can happen at the most inconvenient times, interrupting your workflow and leaving you frustrated. But don’t worry, most paper jams are easily resolved with a few simple steps. This guide provides a comprehensive walkthrough on how to unjam a Brother printer, covering various scenarios and troubleshooting techniques.
Understanding the Source of the Jam
Before you start unjamming, it’s essential to identify the source of the jam. This will help you determine the appropriate steps to take. Here’s a quick guide:
- Paper Jam in the Input Tray: This is the most common type of jam, where paper gets stuck in the tray or feeding mechanism.
- Paper Jam in the Output Tray: This happens when paper gets jammed as it’s being ejected from the printer.
- Paper Jam in the Roller: The paper rollers are responsible for moving the paper through the printer. A jam here can occur if the rollers are dirty or damaged.
- Paper Jam inside the Printer: This can occur in the printer’s internal mechanism, usually involving the print head or fuser unit.
Step 1: Power Off and Disconnect
The first step in any paper jam situation is to power off your Brother printer and unplug it from the power source. This ensures that there’s no electrical current flowing through the printer, preventing accidental shocks or further damage.
Step 2: Open the Cover
Depending on the Brother printer model, you’ll need to open the appropriate cover to access the jammed paper. Most models have a front cover that opens to reveal the paper path. Some models may have a rear cover that provides access to the rollers.
Step 3: Gently Remove the Jammed Paper
Once you’ve opened the cover, locate the jammed paper. Use your fingers or a pair of tweezers to carefully remove the jammed paper. Avoid pulling or tugging on the paper, as this could tear it or damage the printer’s internal components.
Step 4: Check for Obstructions
After removing the jammed paper, inspect the paper path for any foreign objects or debris that could be causing the jam. Remove any obstructions you find.
Step 5: Clean the Rollers
The paper rollers can become dirty or sticky over time, leading to paper jams. Use a soft, lint-free cloth to clean the rollers. You can use a slightly damp cloth to remove any stubborn dirt or debris.
Step 6: Re-insert the Paper
Once you’ve cleaned the rollers and removed any obstructions, re-insert the paper into the input tray. Ensure that the paper is properly aligned and that the paper guides are adjusted correctly.
Step 7: Power On and Test
After re-inserting the paper, power on your Brother printer and test it by printing a test page. If the printer works without any issues, you’ve successfully unjammed it.
Dealing with Stubborn Jams
If the above steps don‘t resolve the paper jam, you may need to take more drastic measures.
- Use a Paper Removal Tool: Some Brother printers come with a paper removal tool that can help you reach jammed paper in difficult areas.
- Consult the User Manual: Your Brother printer’s user manual will provide specific instructions for unjamming your model.
- Contact Brother Support: If you’re still unable to resolve the jam, contact Brother support for assistance.
Preventing Future Jams
To minimize the chances of future paper jams, consider these preventative measures:
- Use High-Quality Paper: Using high-quality paper that’s appropriate for your printer can help prevent jams.
- Don’t Overfill the Tray: Avoid overloading the input tray with too much paper.
- Clean the Rollers Regularly: Regularly clean the rollers to prevent dirt and debris from accumulating.
- Avoid Using Damaged Paper: Don’t use paper that’s crumpled, torn, or has staples or paper clips.
Beyond the Basics: Advanced Troubleshooting
In some cases, paper jams might be caused by more complex issues.
- Faulty Paper Feed Mechanism: If you suspect a problem with the paper feed mechanism, you may need to contact Brother support for repair.
- Print Head Problems: A jammed print head can also cause paper jams. Contacting Brother support is recommended for this issue.
Final Thoughts: Keeping Your Brother Printer Jam-Free
By following these steps and implementing preventative measures, you can effectively unjam your Brother printer and avoid future jams. Remember to always consult your user manual for specific instructions and contact Brother support if you encounter persistent problems.
Answers to Your Questions
Q: Why does my Brother printer keep jamming?
A: Paper jams can be caused by various factors, including using the wrong type of paper, overfilling the input tray, dirty rollers, or a faulty paper feed mechanism.
Q: Can I use a credit card to remove jammed paper?
A: While a credit card can be helpful in some cases, it’s important to use it carefully to avoid scratching or damaging the printer’s internal components.
Q: What should I do if I can’t remove the jammed paper?
A: If you’re unable to remove the jammed paper on your own, contact Brother support for assistance.
Q: How do I know if my Brother printer is under warranty?
A: You can check your printer’s warranty information on the Brother website or in your user manual.
Q: Is it safe to open my Brother printer while it’s plugged in?
A: No, it’s not safe to open your Brother printer while it’s plugged in. Always unplug the printer before opening it to avoid electrical shocks.
