Troubleshooting: Why Brother Printers Print But Not Scan?

Brother printers are known for their reliability and print quality, but occasionally they may suffer issues that stop them from functioning as intended. One such issue that can occur is when the Brother printer is able to print, but not scan. This can be a frustrating problem, especially if you need to scan documents for work or personal use. Below, we’ll explore some of the potential causes of this issue and provide some troubleshooting tips to help you get your Brother printer back up and running.

Why Does Brother Printer Print But Not Scan?

So you’ve just installed your new Brother printer, and it’s working perfectly. You can print documents with no problems, but when you try to scan something, it doesn’t seem to work. What’s going on?

There could be a few reasons why your Brother printer won’t scan. Here are a few things you can try to fix the problem:

Check Your Connections

Make sure your printer is connected to your computer and that it’s turned on. You should also check that you have the correct printer driver installed. If you haven’t installed the driver yet, you can download it from the Brother website.

Check Your Printer Settings

In your printer settings, make sure that the scanning feature is enabled. If it’s not, you won’t be able to scan anything.

Check the Scanner’s Status

If your printer has a scanner, you can check its status by looking in the printer’s control panel. If the scanner is offline, you’ll need to bring it back online before you can use it.

Check the Scanner’s Software

If your scanner is connected to your computer, you’ll need to install the appropriate software. This software is usually provided by the manufacturer, and it’s usually installed automatically when you connect the printer to your computer.

Update Your Printer’s Firmware

Your printer’s firmware is the software that tells it how to work. If your printer’s firmware is out of date, it could cause problems with scanning. You can check to see if your printer’s firmware is up to date by looking in the printer’s control panel.

Clean Your Scanner

If your scanner is dirty, it could cause problems with scanning. Try cleaning it with a soft cloth and some mild soap.

Contact Brother Support

If none of these solutions work, you may need to contact Brother support for further assistance. They can help you troubleshoot the problem and find a solution.

What Are The Common Reasons Why A Brother Printer May Print But Not Scan?

• 1. Outdated printer drivers: One of the most common reasons why a Brother printer may print but not scan is outdated printer drivers. You can update them by visiting the Brother printer’s official website or using the Brother Printer Driver Update Utility.
• 2. Incompatible software: Another possible reason is that the software you are using to scan is not compatible with the Brother printer. You can try using a different scanning software or update the Brother printer’s firmware.
• 3. Paper jam: A paper jam in the printer can cause it to print but not scan. Check for any paper stuck in the printer and remove it carefully.
• 4. Network issues: If the Brother printer is not connected to the same network as your computer, it may not scan. Ensure that both the printer and the computer are connected to the same network.
• 5. Hardware problems: Sometimes, hardware issues can prevent a Brother printer from scanning. Try restarting the printer and the computer to see if that helps. If not, you may need to contact Brother’s customer support for further assistance.

How Can I Troubleshoot My Brother Printer To Scan But Not Print?

Troubleshooting a brother printer to scan but not print is not a simple task. It’s frustrating and time-consuming, but it has to be done. There are several reasons why a printer may stop printing, but the most common is a problem with the print head. The print head is the part that transfers ink from the cartridges to the paper. If the print head becomes clogged, the printer won’t be able to print properly.

To troubleshoot a brother printer to scan but not print, you’ll need to follow these steps:

1. Check the ink levels: If the ink levels are low, the printer won’t be able to print properly. Check the ink levels and make sure that they are full.

2. Clean the print head: If the print head is clogged, you’ll need to clean it. You can do this by running the printer’s cleaning program.

3. Check the paper: Make sure that the paper you are using is compatible with the printer.

4. Check the settings: Make sure that the printer’s settings are correct.

5. Check the cables: Make sure that the printer’s cables are securely connected.

6. Check the software: Make sure that the printer’s software is up to date.

If you’ve tried all of these steps and the printer still won’t print, you may need to contact Brother’s customer support. They can help you troubleshoot the problem and find a solution.

Are There Any Specific Error Messages Or Codes That I Should Look Out For When Trying To Scan With My Brother Printer?

As a user of Brother printers, you should keep an eye out for error messages and codes that may indicate problems with your scanner. Here are some common issues and their corresponding error messages:

1. “Scanner Error”: This error message typically indicates that the scanner is not receiving power or is not connected to the printer correctly. Check if the scanner is properly plugged into the printer and turned on.

2. “Scanner Not Found”: This error message indicates that the scanner is not recognized by the printer. Ensure that the scanner is installed correctly and is compatible with your printer model.

3. “Scanner Communication Error”: This error message indicates that the scanner and printer are not able to communicate properly. Try restarting both the printer and scanner, and check for any loose connections.

4. “Scanner Error 30”: This error message typically indicates that the scanner motor is not working properly. Check the scanner for any obstructions and consult the Brother printer manual for troubleshooting steps.

5. “Scanner Error 32”: This error message typically indicates that the scanner is not receiving the correct commands from the printer. Check the scanner settings and ensure that they are correctly configured.

If you encounter any of these error messages, consult the Brother printer manual or contact customer support for further guidance.

How Can I Ensure That My Brother Printer Is Properly Connected To My Computer Or Network When Trying To Scan?

Are There Any Compatibility Issues Between My Brother Printer And My Computer Or Operating System That May Be Causing The Issue?

There are no known compatibility issues between your brother printer and your computer or operating system that could be causing the issue. However, there could be other factors at play. Here are some troubleshooting steps you can try:

1. Check the connection: Make sure the printer is properly connected to your computer and to a power source.

2. Restart: Try restarting both the printer and the computer to see if the issue resolves itself.

3. Update drivers: Check for any available updates for your printer drivers. You can usually find these on the manufacturer’s website.

4. Clean print heads: If your printer is not printing properly, it could be due to clogged print heads. Try cleaning the print heads with a paper towel dampened with rubbing alcohol.

5. Check settings: Make sure the correct printer is selected as the default printer on your computer.

6. Disable security software: Sometimes security software can interfere with printer functionality. Try temporarily disabling any security software to see if the issue resolves.

If none of these steps work, you may need to contact Brother support for further assistance.

Takeaways

In conclusion, while Brother printers are known for their high-quality printing capabilities, users may experience issues with the scanning function. There are several possible reasons for this issue, including connectivity problems, software compatibility issues, and hardware malfunctions. If you are experiencing a problem with your Brother printer, it is recommended to contact customer support for assistance.