Solved: The Mystery Of Why Your Brother Printer Won’t Receive Faxes

Have you ever been in a situation where you need to send or receive an important fax, but for some reason, your Brother printer is not receiving faxes? This can be extremely frustrating, especially if you need the information in a timely manner. In this blog post, we will explore some common reasons why your Brother printer might not be receiving faxes and provide some troubleshooting tips to help you resolve the issue.

Why Is My Brother Printer Not Receiving Faxes?

In today’s world, printers are an essential tool for many businesses. However, when they stop working, it can be a major inconvenience. One of the most common printer problems is when a Brother printer> stops receiving faxes. In this article, we will discuss some reasons why a Brother printer may not be receiving faxes and how to fix them.

One of the main reasons why a Brother printer may not be receiving faxes is because it is set to receive faxes only from certain numbers. If your printer is not set to receive faxes from everyone, you may need to add the desired fax number to your list of authorized numbers. To do this, you will need to access the printer’s settings menu and navigate to the fax settings section.

Another reason that a Brother printer may not be receiving faxes is because it is set to receive faxes only at certain times. If your printer is not set to receive faxes 24/7, you may need to adjust its settings. To do this, you will need to access the printer’s settings menu and navigate to the fax settings section.

Finally, another reason why a Brother printer may not be receiving faxes is because it is set to receive faxes only from certain senders. If your printer is not set to receive faxes from everyone, you may need to add the desired fax number to your list of authorized senders. To do this, you will need to access the printer’s settings menu and navigate to the fax settings section.

By following these steps, you should be able to fix any Brother printer that is not receiving faxes.

How Do I Troubleshoot My Brother Printer Not Receiving Faxes?

• 1. Verify that the printer is powered on and connected to the phone line.
• 2. Check the printer’s LCD display for any error messages or notifications.
• 3. Try sending a fax from a different fax machine or phone line to rule out any issues with the fax machine itself.
• 4. Contact Brother customer support for assistance in troubleshooting the issue.
• 5. If none of the above steps resolve the issue, consider replacing the printer’s fax modem.

What Are The Common Causes Of My Brother Printer Not Receiving Faxes?

A Brother printer not receiving faxes is a common problem that can occur due to various reasons. Here are the common causes behind this error:

1. Incorrect Fax Setup: One of the primary causes of this problem is incorrect fax setup. Ensure that the fax settings on your Brother printer are correct. Check the fax number, password, and other settings to ensure they are accurate.

2. Outdated Firmware: Another common cause is outdated firmware. If your Brother printer’s firmware is outdated, it may not support the fax feature correctly. To resolve this issue, check the manufacturer’s website for the latest version of the firmware and update it accordingly.

3. Faulty Fax Modem: The fax modem in your Brother printer may be faulty, leading to the problem. If you suspect that the fax modem is faulty, try replacing it with a new one.

4. Low Ink or Toner Cartridge: If your Brother printer is low on ink or toner cartridge, it may not receive faxes correctly. Check the ink or toner cartridge level and replace if necessary.

5. Network Issues: Network issues can also lead to this problem. Ensure that your Brother printer is connected to the same network as the fax machine. Also, check if there are any network errors or connectivity issues.

6. Line Noise: Line noise can also cause this problem. If your phone line is experiencing line noise, the Brother printer may not receive faxes correctly. To resolve this issue, try using a different phone line or contact your service provider for assistance.

7. Faulty Fax Machine: The fax machine you are trying to send a fax from may be faulty. Try sending a fax from a different fax machine to determine if the problem is with the fax machine.

How Do I Setup My Brother Printer To Receive Faxes?

To setup your brother printer to receive faxes, you will need to follow these steps:

1. Connect the printer to a phone line. You can use a phone line cord that is connected to the wall jack or you can use a separate fax line.

2. Set the printer to fax mode. This can be done by pressing the appropriate button on your printer’s control panel.

3. Configure the fax settings. This will involve entering the fax number of the machine that will receive the faxes, entering the fax number of the machine that will send the faxes, and selecting the speed and resolution of the faxes.

4. Test the fax setup. This can be done by sending a fax to the fax number that you entered in step 3.

5. Use the printer to send and receive faxes. Once you have completed these steps, you can use the printer to send and receive faxes.

How Can I Test If My Brother Printer Is Able To Receive Faxes?

To check if your Brother printer can receive faxes, you can follow these steps:

1. Connect the printer to the phone line using a standard telephone cable.

2. Turn on the printer and wait for it to initialize.

3. Dial the fax number for your printer.

4. Listen for a fax tone or a confirmation message that the printer is receiving the fax.

5. If you hear a fax tone, your Brother printer is able to receive faxes. If you don’t hear a fax tone, check your phone connection and try again.

You can also use the Brother printer’s control panel to send a fax test. To do this, follow these steps:

1. Press the Menu button on your Brother printer’s control panel.

2. Use the arrow keys to navigate to the Fax Test option.

3. Press the OK button to start the fax test.

4. Wait for the test to complete.

5. If the test is successful, you will receive a confirmation message.

You can also print a test fax page from the printer’s control panel. To do this, follow these steps:

How Do I Check If My Brother Printer Is Online And Able To Receive Faxes?

To check if your Brother printer is able to receive faxes, follow these steps:

1. Make sure that your Brother printer is turned on and connected to your computer or network.

2. Open your fax program or software.

3. Look for the “Receive” or “Receive Fax” option in your fax program or software.

4. Click on the “Receive” or “Receive Fax” option.

5. Your Brother printer should now be able to receive faxes.

If your Brother printer is not able to receive faxes, there may be a problem with the connection or the printer itself. You can try troubleshooting the problem by checking the cables, restarting the printer, or contacting Brother support.

Key Points

In conclusion, if your brother printer is not receiving faxes, there are several possible causes that you may need to troubleshoot. First, check to ensure that the printer is turned on and properly connected to both your computer and phone line. If the problem persists, you may need to adjust the settings on your printer or consult with the manufacturer for assistance. Additionally, keep in mind that faxing requires a working phone line, so it’s worth investigating whether there are any issues with your phone service that could be causing the problem.