What To Know
- Whether you’re working on a big project or just need to print a quick document, a paper jam can bring your workflow to a screeching halt.
- Even a small tear or crease in a sheet of paper can cause it to get stuck in the printer.
- Paper clips, staples, or other debris can obstruct the paper path and cause a jam.
Paper jams are a common frustration for printer owners, and Brother printers are no exception. Whether you’re working on a big project or just need to print a quick document, a paper jam can bring your workflow to a screeching halt. But don’t panic! This comprehensive guide will walk you through how to clear paper jam error on Brother printer and get your printer back up and running in no time.
Understanding the Paper Jam Error
Before diving into the solutions, it’s helpful to understand why paper jams occur. Here are some common culprits:
- Overloading the paper tray: Trying to cram too much paper into the tray can lead to jams.
- Using the wrong paper type: Your Brother printer has specific paper weight and type requirements. Using incompatible paper can cause jams.
- Damaged or wrinkled paper: Even a small tear or crease in a sheet of paper can cause it to get stuck in the printer.
- Foreign objects: Paper clips, staples, or other debris can obstruct the paper path and cause a jam.
- Mechanical issues: In rare cases, a worn-out part or a mechanical malfunction can lead to recurring jams.
Step 1: Turn Off and Unplug Your Brother Printer
The first step in addressing a paper jam is to power down your printer completely. This helps prevent any electrical hazards and allows you to safely access the jammed paper.
Step 2: Locate the Paper Jam
Your Brother printer will likely display an error message indicating where the paper jam is located. Most models have a clear diagram on the control panel showing common jam areas. If the message isn‘t specific, look for the following:
- Paper Tray: Check the paper tray itself for any visible paper jams.
- Duplex Unit: If your printer has a duplex unit (for automatic double-sided printing), check for jams in this area.
- Rear Access Area: There’s often a rear access area where you can reach into the printer’s internal mechanism.
Step 3: Remove the Jammed Paper Gently
Once you’ve located the jammed paper, carefully remove it. Here are some tips:
- Don’t force it: Pulling too hard can damage the printer’s internal components.
- Use a flashlight: If the paper is difficult to see, use a flashlight to illuminate the area.
- Avoid touching the printer’s rollers: These rollers are sensitive and can be easily damaged.
Step 4: Inspect for Obstructions
After removing the jammed paper, check the paper path for any obstructions. Look for:
- Foreign objects: Remove any paper clips, staples, or other debris.
- Torn paper fragments: Make sure there are no small pieces of paper left behind.
Step 5: Clean the Paper Path
Dust and debris can accumulate in the paper path and cause jams. Use a soft cloth or brush to gently clean the rollers and other parts of the paper path.
Step 6: Reconnect the Power and Test
Once you’ve cleared the jam and cleaned the paper path, reconnect the power cord to your printer. Turn it on and try printing a test page. If the paper jam error persists, you may need to contact Brother support for further assistance.
Troubleshooting Common Paper Jam Scenarios
While the general steps outlined above are helpful, some specific paper jam situations require additional troubleshooting. Here are some common scenarios and their solutions:
Scenario: The paper jams in the rear access area.
Solution: Open the rear access door and carefully remove the jammed paper. Make sure to follow the steps outlined above, and be extra cautious as you are working in the printer’s internal mechanism.
Scenario: The paper jams in the duplex unit.
Solution: Open the duplex unit cover and remove the jammed paper. Check for any obstructions or torn paper fragments. Make sure the duplex unit is properly aligned and that the rollers are clean.
Scenario: The paper jams in the paper tray.
Solution: Remove the paper tray and inspect it for any obstructions. Make sure the paper stack is not too high. Check that the paper guides are properly adjusted.
Prevention is Key: Tips to Avoid Future Paper Jams
While paper jams can be frustrating, there are steps you can take to prevent them from happening in the first place:
- Use the recommended paper: Always use the paper type and weight specified in your Brother printer’s manual.
- Avoid overloading the paper tray: Don’t cram too much paper into the tray. Keep the stack below the maximum capacity.
- Inspect paper before loading: Check paper for tears, creases, or other damage before loading it into the printer.
- Clean the paper path regularly: Dust and debris can accumulate over time, so it’s a good idea to clean the paper path every few months.
- Avoid using staples or paper clips: These items can easily get stuck in the printer and cause jams.
Beyond the Basics: When to Seek Professional Help
While most paper jams can be resolved with the steps outlined above, there are times when you may need to seek professional help. Here are some signs that you should contact Brother support:
- Recurring paper jams: If you’re experiencing frequent paper jams, there may be an underlying mechanical issue with your printer.
- Unable to access the jammed paper: If you can’t reach the jammed paper or if it’s stuck in a difficult-to-access area, it’s best to leave it to a professional.
- Unusual noises or smells: If your printer is making unusual noises or smells, it could be a sign of a serious problem.
Taking Care of Your Brother Printer for a Long Life
Following these tips can help you keep your Brother printer running smoothly:
- Regular cleaning: Clean the paper path and rollers regularly to prevent dust and debris buildup.
- Use high-quality paper: Using the recommended paper type and weight will help to prevent jams and ensure optimal print quality.
- Avoid overloading the paper tray: Keep the paper stack below the maximum capacity to prevent jams.
- Protect your printer from dust and moisture: Store your printer in a clean, dry environment to prevent damage.
A Final Word: Don’t Let Paper Jams Get You Down
Paper jams are a common printer problem, but with a little patience and these helpful tips, you can quickly resolve them and get your Brother printer back in action. By understanding the causes of jams, following the troubleshooting steps, and taking preventative measures, you can keep your printer running smoothly for years to come.
What You Need to Know
Q: What do I do if I can’t remove the jammed paper?
A: If you can’t remove the jammed paper, it’s best to contact Brother support for assistance. They can provide guidance or arrange for a technician to come to your location.
Q: Why does my Brother printer keep jamming?
A: Recurring paper jams can be caused by a variety of factors, including worn-out parts, mechanical malfunctions, or debris in the paper path. If you’re experiencing frequent jams, it’s a good idea to contact Brother support for troubleshooting.
Q: How do I know if my printer has a mechanical issue?
A: If you’re unable to resolve a paper jam with the steps outlined above, or if you’re experiencing other unusual noises or smells from your printer, it could be a sign of a mechanical issue. Contact Brother support for further diagnosis.
Q: Can I use any type of paper in my Brother printer?
A: No, it’s important to use the paper type and weight specified in your Brother printer‘s manual. Using incompatible paper can cause jams and damage the printer.
